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FAQ

Although our service is similar to a CSA in the sense that weekly you receive a bag of produce, the difference is we work with a network of farms and we are focused on Organic produce. Our service is consistent year round  and it offers a variety of produce that updates weekly. There is also no commitment to our program for a growing season and you can stop, pause, or skip a delivery at any time. You can also add what we call the No Thank You List where you state the produce that you never want in your bag due to preference or allergies and you can also choose to sub with other produce when what we put in the bag weekly does not serve your interest.

All our produce is USDA Organic, unless specified otherwise. We sometimes source ONLY LOCAL microgreens or hydroponic salads which are grown in a sustainable way, but are not certified organic. However, if that's the case, you will find this specification in our online shop at each of the produce.
NO! We do not charge any membership fees.

If you are located in our Greater Charlotte, NC delivery area delivery is Free for any type of produce box. If you choose to shop a la carte, delivery fee is $5 for orders less than $30.
Once you sign up with an account on our website, according to your location you will be assigned your delivery day. Currently we deliver between the hours of 8am - 6pm on Tuesdays, Wednesdays and Thursdays.
Please contact us with any delivery requests, but please note in order to keep costs low for our customers and to reduce our carbon footprint we utilize optimized delivery routes.

The majority of our customers are not home to receive their deliveries. We recommend that you place a cooler with an ice pack on your porch or delivery area and our driver will transfer all items into your cooler. If there is no cooler available, no worries, if possible we will place the delivery box in shaded area.

If you receive an ice pack in your delivery bag, please return on your next delivery day.

Please place them outside of your door on morning of your next delivery day our driver will pick them up. 

 

Deliveries

Each week Farm Fresh Carolinas will select the freshest, in season organic produce to provide to our customers.

Our customers will select what type of produce box they want to receive (fruits, veggies, or a mix of both) and  the frequency in which they want to receive (weekly, every two weeks, monthly), the size of the shipment they want to receive (we offer up to four sizes to get it just right) and most importantly set up a "Disliked Products" list so that we never send you don't want and then can send you more of what you love!  Read more in details at the FAQ: "How do I customize my recurring produce box?"


NEW!!! Customizing Your Box
- The cut-off time for any changes is 9am the day before your delivery/ pick up day.

FOR Harvest Best, Family Favorites, Very Veggie, Fresh & Fruity - SET IT ONCE and FORGET IT!

-access your Account on our website -> Preferences -> set up your Dislikes for any fruits/ veggies and also -> set up your Family Love Items
-each week, our team will take out from your produce box any items that are on your Dislike list and sub them with other organic produce items on hand, including your Family Love Items if available and suited
-THERE IS NOTHING for you to do to customize your box. If you have a special request for the week, then you can send us an email at info@farmfreshcarolinas.com
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item

FOR Very Local Box - LOVE ALL PRODUCE

-due to more of a limited produce variety, there is no customization possible for this type of box.
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item

FOR Custom Box - PLAY WITH CUSTOMIZING

-Customize your box each week by subtracting or adding any of the items you see available in your box. The Price of the box will modify according to the items chosen in your box
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item





Absolutely. Simply go to your My Account on our website, select Delivery Hold and add the week (s) when you do not want a delivery.

Please place your delivery on hold the latest by 9am before your delivery day.

If you'd like to donate your produce bags instead of stopping your deliveries while you are away, write us an and we will donate your bag either to the Fort Mill Care Center that we've been supporting for years or a new project that we work with, support Levine Children's Hospital in Charlotte. You choose the destination of your donation.

About Levine: We support the program led by dietician Dahlia Gordon serving the outpatient blood disorder and sickle cell. The population she serves is >80% people of color and low socioeconomic status. One of the ways Dr Dahlia is trying to improve the health and quality of life for these children is by introducing and educating them about fresh fruits and vegetables. Many of these kids have not tried a large variety of fresh foods and rely on less expensive convenience foods for calories. The educational program she started at the clinic in 2023 offers these kids the opportunity to taste test fresh fruits and vegetables while learning about the importance of these foods. 

If you'd like to donate your deliveries instead of placing them on hold, write us a request by email .

 

Customer Questions

In order to change your credit card information you must first log in to My Account. Once logged in, select Account Info and find the Payment Info on the page where you can edit your credit card information.

If you need to cancel a produce box or any other recurrent items, login on our website through My Account tab.  Then go to Recurring Items and take out all your recurring items. That's all, now all your recurring deliveries are canceled.

Please let us know if there is anything we can do. We always appreciate feedback as we continue to make our service better.

Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.

 

happy
customers

Great variety, delivered on time! They are great about communicating what you need to do and what to expect. They even provide links to recipes for what you receive. They’ve helped me expand on the vegetables I know about/how to cook. Highly recommend! -Susan

I love this service. The produce is high quality and you always end up with a nice surprise. The “No Thank you” list was a godsend when I was on my restricted diet. The people are extremely nice, I can’t emphasize this enough. I started this service before the pandemic and it was awesome to see how they met the increase in demand without sacrificing their product. If you are on the fence about this just try it! -Rob

Our family loves Farm Fresh Carolinas. We get an order every other week and the fruits and veggies are always perfect. We also love the add-ons of eggs, baby spinach, and micro greens to our delivery. 5-star customer service and very easy to set up or change orders. -Jennifer

Farm Fresh Carolinas has been a vital part of our health journey. The customer service is like no other. We’ve been customers since over 80 pounds heavier ago. The delivery service helps take the difficulty out of getting fresh and healthy options into the house. -JD

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