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FAQ
HOME · FAQ
Deliveries
How does your produce box service work?
Each week Farm Fresh Carolinas will select the freshest, in season organic produce to provide to our customers.
Our customers will select what type of produce box they want to receive (fruits, veggies, or a mix of both) and the frequency in which they want to receive (weekly, every two weeks, monthly), the size of the shipment they want to receive (we offer up to four sizes to get it just right) and most importantly set up a "Disliked Products" list so that we never send you don't want and then can send you more of what you love! Read more in details at the FAQ: "How do I customize my recurring produce box?"
Our customers will select what type of produce box they want to receive (fruits, veggies, or a mix of both) and the frequency in which they want to receive (weekly, every two weeks, monthly), the size of the shipment they want to receive (we offer up to four sizes to get it just right) and most importantly set up a "Disliked Products" list so that we never send you don't want and then can send you more of what you love! Read more in details at the FAQ: "How do I customize my recurring produce box?"
How do I customize my recurring HOME Produce box?
Customizing Your Box
- The cut-off time for any changes is 7am on Mondays.
FOR Harvest Best, Family Favorites, Very Veggie, Fresh & Fruity - SET IT ONCE and FORGET IT!
-access your Account on our website -> Preferences -> set up your Dislikes for any fruits/ veggies and also -> set up your Family Love Items
-each week, our team will take out from your produce box any items that are on your Dislike list and sub them with other organic produce items on hand, including your Family Love Items if available and suited
-THERE IS NOTHING for you to do to customize your box. If you have a special request for the week, then you can send us an email at info@farmfreshcarolinas.com
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item
FOR Very Local Box - LOVE ALL PRODUCE
-due to more of a limited produce variety, this box can be customizable with the Dislike List, but we cannot guarantee that the subs are always local
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item
FOR Custom Box - PLAY WITH CUSTOMIZING
-Customize your box each week by subtracting or adding any of the items you see available in your box. The Price of the box will modify according to the items chosen in your box
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item
-we do not take into account your dislike list when we pack, it is your responsibility to modify the contents of your box each time
Customizing Your Box
- The cut-off time for any changes is 7am on Mondays.
FOR Harvest Best, Family Favorites, Very Veggie, Fresh & Fruity - SET IT ONCE and FORGET IT!
-access your Account on our website -> Preferences -> set up your Dislikes for any fruits/ veggies and also -> set up your Family Love Items
-each week, our team will take out from your produce box any items that are on your Dislike list and sub them with other organic produce items on hand, including your Family Love Items if available and suited
-THERE IS NOTHING for you to do to customize your box. If you have a special request for the week, then you can send us an email at info@farmfreshcarolinas.com
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item
FOR Very Local Box - LOVE ALL PRODUCE
-due to more of a limited produce variety, this box can be customizable with the Dislike List, but we cannot guarantee that the subs are always local
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item
FOR Custom Box - PLAY WITH CUSTOMIZING
-Customize your box each week by subtracting or adding any of the items you see available in your box. The Price of the box will modify according to the items chosen in your box
-each week, add other favorites to your order either from Add-ons Produce or any other Pantry item
-we do not take into account your dislike list when we pack, it is your responsibility to modify the contents of your box each time
Can I place my order on hold?
Absolutely. Simply go to your My Account on our website, select Delivery Hold and add the week (s) when you do not want a delivery.
Please place your delivery on hold the latest by 9am before your delivery day.
If you'd like to donate your produce bags instead of stopping your deliveries while you are away, write us an and we will donate your bag either to the Fort Mill Care Center that we've been supporting for years or a new project that we work with, support Levine Children's Hospital in Charlotte. You choose the destination of your donation.
About Levine: We support the program led by dietician Dahlia Gordon serving the outpatient blood disorder and sickle cell. The population she serves is >80% people of color and low socioeconomic status. One of the ways Dr Dahlia is trying to improve the health and quality of life for these children is by introducing and educating them about fresh fruits and vegetables. Many of these kids have not tried a large variety of fresh foods and rely on less expensive convenience foods for calories. The educational program she started at the clinic in 2023 offers these kids the opportunity to taste test fresh fruits and vegetables while learning about the importance of these foods.
If you'd like to donate your deliveries instead of placing them on hold, write us a request by email .
Customer Questions
How do I cancel my subscription?
If you need to cancel a produce box or any other recurrent items, login on our website through My Account tab. Then go to Recurring Items and take out all your recurring items. That's all, now all your recurring deliveries are canceled.
Please let us know if there is anything we can do. We always appreciate feedback as we continue to make our service better.
Do you sell or trade my information?
Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.
FAQ
Are you a CSA?
Although our service is similar to a CSA in the sense that weekly you receive a bag of produce, the difference is we work with a network of farms and we are focused on Organic produce. Our service is consistent year round and it offers a variety of produce that updates weekly. There is also no commitment to our program for a growing season and you can stop, pause, or skip a delivery at any time. You can also add what we call the No Thank You List where you state the produce that you never want in your bag due to preference or allergies and you can also choose to sub with other produce when what we put in the bag weekly does not serve your interest.
Is all of your produce organic?
All our produce is USDA Organic, unless specified otherwise. We sometimes source ONLY LOCAL microgreens or hydroponic salads which are grown in a sustainable way, but are not certified organic. However, if that's the case, you will find this specification in our online shop at each of the produce.
Is there a membership fee?
NO! We do not charge any membership fees.
Is delivery included?
If you are located in our Greater Charlotte, NC delivery area delivery is Free for any type of produce box. If you choose to shop a la carte, delivery fee is $5 for orders less than $30.
What days and times do you deliver?
Once you sign up with an account on our website, according to your location you will be assigned your delivery day. Currently we deliver between the hours of 8am - 6pm on Tuesdays, Wednesdays and Thursdays.
Can I request a specific delivery date and time?
Please contact us with any delivery requests, but please note in order to keep costs low for our customers and to reduce our carbon footprint we utilize optimized delivery routes.
What happens if I'm not home for my delivery?
The majority of our customers are not home to receive their deliveries. We recommend that you place a cooler with an ice pack on your porch or delivery area and our driver will transfer all items into your cooler. If there is no cooler available, no worries, if possible we will place the delivery box in shaded area.
What do I do with my delivery ice packs?
If you receive an ice pack in your delivery bag, please return on your next delivery day.
Please place them outside of your door on morning of your next delivery day our driver will pick them up.
Please place them outside of your door on morning of your next delivery day our driver will pick them up.
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